In every industry which can be lucrative, there will be lots of competitors. This is because everyone wants a piece of the pie. This is why the logistics, and courier services industry in Singapore is so highly competitive. Unless companies have a unique selling proposition, there is absolutely no way in which a particular firm can actually stand out versus other companies.
In my opinion, there are only a few courier companies in Singapore which may be excellent and become large players in Singapore’s courier industry in the upcoming few years. Here are some of the most prominent players and why I think they will dominate and change the industry.
An upcoming star (in my opinion), PCA Masters focuses on customer experience and wows them. What makes them special is their incredible focus on absolute and complete customer satisfaction. Even with something as simple and mundane as courier services, PCA Masters is able to set themselves apart with the smoothest customer service support. From the time you step onto their website and order, wait for the delivery to be completed and after the delivery you’ve ordered been completed, it feels almost as though you’re severely underpaying them for their incredible first class services. This is something incredible and hard to see in Singapore, where service is usually not looked upon as something important in business due to the lack of tips provided to employees and/or businesses for great service. Sometimes, if you were to order courier deliveries from PCA Masters, you feel as though you’ve stepped into a whole new world, just like how you feel that about flights when you take a first class flight seat.
An application primarily targeting people who want to move heavier and bulky items (though it also claims it handles courier service for small items such as parcels or documents), Lalamove seeks to disrupt Singapore’s van deliveries by bringing the power of crowd sourcing to the industry which is usually dominated by a few large players. Many say that it will become like the Grab or Uber of the industry, while others are less optimistic about apps like Lalamove. One of the greatest critics of applications like Lalamove is that it is inherently different in nature with that of Uber e.t.c., because for Uber e.t.c., it is actually the customer himself or herself who gets transported, not the item. When it comes to Lalamove, most deliverymen on it are trustworthy, however, there are some who will simply pass to anybody at the receiving end and say that the delivery is completed. This lack of accountability is hard to accept for most customers who are businesses delivering bank or financial related contracts. They need high accountability. Hence, I think that such applications are still acceptable for normal deliveries for unimportant items, but not others.
C. Ninja Van
A logistics company targeted at deliveries strictly for E-commerce companies, Ninja Van specializes in courier services for E-commerce product distribution. They have gotten very promising looking funding for themselves. However, surprisingly and shockingly, their ratings on social media and Google plus for some odd reason doesn’t seem good in terms of their service. Perhaps this is partly due to quick scaling and not focusing enough on each and every single customer transaction. I would say that from customer’s point of view, it’s slightly less than ideal if this is the case. As a customer I would care less about how ‘successful’ a company is, and cared more about how stable and how much care they show their customers.